Last updated: October 6, 2026
Bekit coordinates pooled international shipping from Bengaluru, India. Packages for the same destination travel together. This policy explains origin handoff, shipping, and destination collection.
Destinations and service availability
The order form lists destinations currently accepting orders. For New York orders, destination collection is in Manhattan or Brooklyn. For Toronto orders, collection is in Mississauga.
Home delivery is not available. You or your named collector must pick up the package at the destination location we provide.
Package contents and weight
Select every category that applies and describe the contents accurately. The form currently accepts documents, dry foods, and clothing or accessories.
The categories and examples are not an exhaustive list of eligible or disallowed items. Not every item within a listed category can be shipped. Only submit orders to ship items that you would ask a family member to bring.
You are responsible for ensuring that the contents comply with applicable customs rules, import and export restrictions, and transport requirements. Contact contact@bekit.app before ordering if you need clarification.
Disallowed items will not be shipped, and shipping payments for them will not be refunded.
Enter the package weight accurately. The form displays the available weight choices and total price before payment.
Send your package to us
Choose I'll send the package if you will arrange drop-off or courier delivery to our Bengaluru hub.
The hub address is Shankari Apartments, Ittamadu Main Road, Banashankari 3rd Stage, Bangalore - 560085. Open the hub in Google Maps.
After placing your order, use the WhatsApp link in your confirmation email or My requests to coordinate the handoff. Coordinate with us before sending or dropping off the package.
Ask us to pick it up
Choose Pick it up for me for an item you have already purchased at a location within 10 km of BSK 3rd Stage, Bengaluru 560085. Select the pickup address using the Google Maps location field.
Origin pickup costs USD $20, included in the total shown before payment. This service is for collecting the package; it does not include purchasing the item for you.
After placing your order, message us on WhatsApp to coordinate pickup. Provide the information needed to collect the package at the selected location.
Shipment timing
Orders are pooled by destination and ship when the pool reaches its minimum. Departure also depends on receiving the packages and arranging transport.
We do not promise a departure or arrival date when you place an order. Transport availability and customs processing may affect timing. Check My requests for status updates and contact us if you need clarification about your order.
Destination collection
When the order is ready for pickup, you or your named collector must collect it from the destination pickup location. After placing your order, add an accurate collector name and phone number in My requests before destination pickup.
Contact us if the collector changes or if you cannot collect the package. We will coordinate the collection arrangements with you.
Delays, missing packages, or damage
If an expected update is missing, or a package is missing or damaged, email contact@bekit.app. Include your request number and the relevant details. Photos can help us investigate damage.
Prices, cancellations, and refunds
The total shown in the form is in USD and includes origin pickup when selected. Read our Refund and Cancellation Policy before payment, especially the rules for cancelling after work has started.
This policy forms part of our Terms and Conditions.