Privacy Policy

Effective Date: June 25, 2026

Last Updated: October 14, 2026

1. Introduction

Bekit ("we," "us," or "our") is an unincorporated sole proprietorship based in India. This Privacy Policy explains how we collect, use, and safeguard your information when you use our web application at bekit.app.

2. Information We Collect

Information You Provide

• Account information: Name and email address provided via Google OAuth when you sign in.
• Shipping requests: Destination, package categories and contents, weight, shipping fee, and origin handoff choice.
• Order confirmation: Verified account email, pending order details, code hash, expiry, attempts, and confirmation timestamps. We do not store confirmation codes in plaintext.
• Collector and pickup details: Destination collector name, relationship, and phone number. When you request origin pickup, we also record the selected address, Google place identifier, and verified location coordinates. We verify the pickup location using Google Maps.
• Shipping coordination: Handoff or pickup instructions, contact names, order references, and other details you provide when communicating with us about your request.
• Feedback: Email address (if you are not signed in) and message content when you submit feedback through the app.

Information Collected Automatically

• Request history: Status changes, timestamps, operations notes, planned shipping dates, tracking references, cancellation details, and refund eligibility amounts recorded while managing a request.
• Usage data: Basic interaction logs (e.g., request timestamps) used to operate the service.
• Analytics and diagnostics: Product usage events, page interactions, session recordings, and error reports collected to maintain and improve the service. When you are signed in, this may be linked to your account identifier and email address.

Information from Third Parties

• Google OAuth: When you sign in with Google, we receive your name and email address from Google. We do not receive your Google password or access to other Google services.
• Google Maps: Location search suggestions and verified address and location details for the pickup place you select.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and manage shipping requests
• Coordinate origin handoff or pickup and destination hub pickup
• Send request confirmations and shipping status updates
• Verify email codes and limit repeated order submissions
• Authenticate your identity securely
• Maintain and improve the service
• Respond to support requests

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored and processed using Supabase, a cloud database and backend platform. Data is stored in Supabase's infrastructure (hosted on AWS). We implement reasonable technical measures to protect your data, but no method of transmission over the internet is 100% secure.

5. Third-Party Services

Bekit uses the following third-party services that may process your data:

Pickup searches send the search text and selected place identifiers to Google Maps. Orders require an email confirmation code and use cash on delivery; the website does not collect payment.

Resend processes order confirmation codes sent to your verified account email. Request and status emails can include package categories, contents, weight, shipping fee, handoff method, and pickup address when applicable. Feedback messages are sent to Bekit's operator, with your email address used for replies.

When you choose to coordinate through WhatsApp, WhatsApp processes the messages and contact information you share through that service. See WhatsApp's Privacy Policy.

We use contact, address, and package details to coordinate the shipping services you request. The services listed above may process data in countries other than your own, under their respective privacy policies.

6. Data Retention

We retain your account information and shipping requests for as long as your account is active. If you request account deletion, we will delete your personal information and requests within 30 days of verifying your request, except where retention is required by law.

Expired unconfirmed order challenges become eligible for cleanup after one day. New code requests remove them in bounded batches. Completed confirmation records retain a request reference to prevent duplicate orders on retries.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to or restrict certain processing

To exercise any of these rights, email us at contact@bekit.app. If you have an account, please use the email address associated with it so we can verify your identity. We will respond to access and correction requests within 30 days. We will process verified deletion requests within 30 days.

8. Children's Privacy

Bekit is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: contact@bekit.app

Website: bekit.app