Refund and Cancellation Policy

Last updated: October 14, 2026

This policy explains how to cancel a Bekit shipping order and when its shipping and origin pickup fees are eligible for a refund.

Cancel your order

Open My requests, find your order, and select Cancel request. Review the cancellation message before confirming. Cancellation cannot be undone.

You can cancel until destination pickup is complete. An order that is already cancelled or picked up cannot be cancelled again.

If you cannot access your order, email contact@bekit.app with its request number and the email address associated with your account.

Refund eligibility

Orders use cash on delivery, and no payment is collected when you confirm an order online. An unpaid order has no collected payment to refund. The rules below apply to fees you have paid.

Package progress when you cancel	Refund eligibility
Not yet received at our origin hub; origin pickup has not been completed	The full payment is eligible for a refund, including the origin pickup fee if paid.
Not yet received at our origin hub; Bekit has completed origin pickup	The shipping portion is eligible for a refund. The USD $20 origin pickup fee is not refundable.
Received at our origin hub, Shipped, or Ready for pickup	The shipping payment is no longer refundable. A completed origin pickup is also not refundable.
Picked up	Cancellation is no longer available.

Package receipt at our origin hub and completion of origin pickup at the time of cancellation determine eligibility. Check My requests for the order status. We will confirm any completed pickup when arranging the refund.

The origin pickup fee pays for collecting your package. It becomes non-refundable once that pickup has been completed, even if the package has not yet reached our origin hub.

Disallowed items

Disallowed items will not be shipped, and their shipping payments will not be refunded. Selecting a category in the form does not establish that every item in that category is eligible.

Read the item guidance in our Shipping Policy and describe your package accurately before ordering.

Refund processing

Cancellation is recorded in My requests. It does not automatically return your payment.

Contact us at contact@bekit.app with your request number to arrange the eligible refund. Bekit processes refunds manually. Do not email your full card number, security code, or banking password.

We will confirm when the refund has been initiated. The time for the credit to appear depends on the original payment method and your bank. Use the timeframe given in your refund confirmation.

Orders cancelled by Bekit

If Bekit cancels an order, contact us with your request number for the reason and applicable refund details.